Terms of Service

Core Living by The Crazy Vinegar Lady

Effective Date: October 18, 2026

Welcome to Core Living by The Crazy Vinegar Lady! We are a small, independently owned business dedicated to creating thoughtfully formulated skincare, haircare, and personal care products.

By visiting our website at https://thecrazyvinegarlady.com or purchasing our products, you agree to the following Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. General Information

Core Living by The Crazy Vinegar Lady operates this website and online store. Our website is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services.

We reserve the right to update our website, product offerings, pricing, and policies as necessary.

By using our website, you confirm that you are at least the age of majority in your state or jurisdiction, or have permission from a parent or legal guardian.

2. Handmade Products & Natural Ingredients

Our products are handcrafted in small batches using carefully selected ingredients.

Because many of our products are handmade:

• Slight differences in color, texture, weight, appearance, and scent may occur between batches.

• Natural ingredients may vary in appearance or consistency.

• Product availability may change depending on ingredient sourcing, production schedules, and curing requirements.

• Product photographs are intended to represent our products, but individual items may vary slightly.

These natural variations do not automatically indicate a product defect.

We strive to provide accurate ingredient lists, descriptions, and product information.

Customers are responsible for reviewing ingredient information before purchasing, particularly if they have known allergies or sensitivities.

3. Product Use & Health Disclaimer

Our skincare, haircare, and personal care products are intended for their stated cosmetic or household purposes.

Unless specifically stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on our website, blog, social media platforms, or through customer testimonials is intended for educational and informational purposes and should not replace professional medical advice.

Individual experiences and results may vary.

We encourage customers to perform a patch test before using new topical products, especially those containing essential oils, botanical extracts, or other ingredients that may cause sensitivities.

Discontinue use if irritation occurs. Consult a qualified healthcare professional regarding medical concerns.

4. Orders & Payment

By placing an order through our website, you agree to provide accurate billing, shipping, and contact information.

We reserve the right to decline or cancel orders when reasonably necessary, including situations involving:

• Suspected fraudulent activity.

• Incorrect pricing or technical errors.

• Unavailable inventory or ingredients.

• Incorrect or incomplete order information.

• Violations of our store policies.

If we cancel an order after payment has been collected, we will issue a refund for the canceled items.

Prices are subject to change without notice. Applicable taxes and shipping charges will be displayed during checkout.

5. Processing Times & Handmade Production

As a small-batch business, many of our products require additional preparation, production, or curing time.

Our standard order processing estimate is generally 3–5 business days, although actual processing times may vary depending on order volume, inventory, and production requirements.

During busy seasons, promotions, product launches, or periods of increased demand, processing may take longer.

Certain handmade products, including traditional soap bars, require appropriate curing before they can be shipped.

Preorder items and made-to-order products may have additional processing requirements.

We appreciate your understanding as we prioritize product quality and careful order preparation.

Processing times are estimates rather than guaranteed shipping dates unless expressly stated otherwise.

6. Shipping & Delivery

We ship orders to eligible destinations within the United States and internationally where available.

Shipping costs and applicable delivery options are displayed at checkout.

Once an order has shipped, delivery times depend on the shipping carrier, destination, customs processing, weather, and other circumstances outside our direct control.

We cannot guarantee carrier delivery dates.

Customers are responsible for providing accurate shipping information.

If your package is delayed, missing, or arrives damaged, please contact us so we can review the situation and assist with available solutions.

International customers may be responsible for applicable customs duties, import taxes, and fees imposed by their destination country unless otherwise indicated at checkout.

Please review our Shipping Policy for additional information.

Nothing in these terms limits customer rights or our responsibilities under applicable consumer protection laws.

7. Returns, Refunds & Order Concerns

We want our customers to feel confident when shopping with Core Living.

Because we offer personal care and skincare products, certain items may be ineligible for return once opened or used due to hygiene and safety considerations, subject to applicable law.

All returns, refunds, cancellations, and exchanges are governed by our separately published Refund and Return Policy.

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible so we can review and address the issue.

We are committed to handling customer concerns fairly and maintaining the quality and integrity of our products.

8. Promotions, Discounts & Rewards

From time to time, Core Living may offer promotional discounts, coupon codes, loyalty rewards, bundles, or special pricing.

Promotions may be subject to additional conditions, including expiration dates, product exclusions, and minimum purchase requirements.

Unless expressly stated otherwise, certain discounts may not be combined.

We reserve the right to correct promotional errors and modify future promotions.

Loyalty rewards, membership benefits, and promotional credits have no cash value unless required by applicable law or expressly stated in their terms.

9. Memberships & Recurring Subscriptions

Certain programs, including our VIP membership, may involve recurring billing.

When enrolling in a recurring membership or subscription, you agree to the pricing, payment frequency, and other conditions disclosed at signup.

Recurring charges will continue according to the agreed billing schedule until the membership or subscription is canceled.

Customers may request assistance with managing or canceling subscriptions through the available account tools or by contacting customer support.

Any applicable cancellation, refund, or renewal conditions will be disclosed in the relevant membership or subscription terms, consistent with applicable law.

10. Website Content & Intellectual Property

All original content appearing on this website, including product descriptions, brand materials, original photographs, educational materials, logos, graphics, and written content, belongs to Core Living by The Crazy Vinegar Lady or its respective rights holders.

Content may not be copied, reproduced, republished, or commercially distributed without appropriate authorization, except as permitted by law.

Unauthorized use of our original branding or copyrighted materials is prohibited.

11. Customer Reviews & Testimonials

We value authentic customer feedback and welcome reviews of our products.

By voluntarily submitting product reviews, photographs, or testimonials for publication, you grant us permission to display and share that submitted content for legitimate business and marketing purposes, subject to applicable privacy laws and any additional permissions required.

We reserve the right to moderate or remove content that is fraudulent, abusive, unlawful, or otherwise inappropriate.

Customer testimonials reflect individual experiences and do not guarantee similar results for every customer.

12. Website Accuracy & Technical Issues

We make reasonable efforts to ensure that our website contains accurate product descriptions, availability, pricing, and information.

However, occasional typographical errors, inventory discrepancies, or technical issues may occur.

We reserve the right to correct inaccurate information and address affected orders in a fair manner.

Website functionality may occasionally be interrupted due to maintenance, platform updates, or technical difficulties.

We appreciate your patience during any necessary corrections.

13. Third-Party Services

Our website may utilize third-party providers, including Shopify, payment processors, shipping carriers, and other services necessary to operate our business.

These providers may have their own terms, conditions, and privacy policies.

We are not responsible for the independent content or practices of third-party websites linked from our store, except as required by applicable law.

14. Privacy & Customer Information

Your privacy is important to us.

Customer information is collected, used, and protected in accordance with our published Privacy Policy and applicable privacy laws.

By using our website, you acknowledge that personal information may be processed as described in that policy.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Core Living by The Crazy Vinegar Lady will not be liable for indirect, incidental, or consequential damages arising from use of our website or products.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or restricted, including liability for defective products or violations of applicable consumer protection laws.

16. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service as our business grows, our services change, or legal requirements evolve.

Updates will be posted on this page with a revised effective date.

Changes will apply prospectively unless otherwise permitted by law.

17. Governing Law

These Terms of Service are governed by the laws of the State of Ohio, United States, except where applicable consumer protection laws require otherwise.

18. Contact Information

We are committed to providing thoughtful products, honest communication, and attentive customer care.

If you have any questions about these Terms of Service, your purchase, or our products, please contact us through our website.

Core Living by The Crazy Vinegar Lady

Website: https://thecrazyvinegarlady.com

Thank you for supporting our small business!

Every order helps us continue our mission of creating intentional, thoughtfully formulated products while growing a business built on quality, integrity, and care.